HIPAA Policy

Reviewed: 2-11-2025, 7-14-2015

Rights and Responsibilities of Persons Served

To be treated with dignity and respect and not be discriminated against because of race, color, national origin, religion, gender, gender identity, ancestry, marital status, physical or mental disability, unfavorable military discharge, sexual orientation or age
To be free from abuse, financial or other exploitation, retaliation, humiliation, neglect or physical restraint
To be fully informed of services provided
To participate in the development of the care plan
To be informed in advance about any change in service
To choose or refuse service o To be informed of any fee for service program in advance (specific to Senior Options, House of Welcome and Lifelong Learning)
To confidentiality as outlined in our Notice of Privacy Practices
To be informed of the name and credentials of the case manager and contact information
To expect that one’s property will be treated with respect by all staff
To be informed of program policies and procedures, including procedure for addressing complaints or concerns o Including, but not limited to, the right to voice a grievance without discrimination or reprisal.

To be considerate of and cooperative with staff, treat staff with respect, and not discriminate against him/her because of race, color, national origin, religion, gender, ancestry, marital status, physical or mental disability, unfavorable military discharge, sexual orientation, or age
To inform staff if he/she is dissatisfied with the service provided
To provide information that is accurate and comprehensive, to the best of his/her knowledge, and inform staff of any changes
To comply with program policies and procedures Any questions regarding your rights/responsibilities may be addressed with the Case/Care Coordinator, Supervisor or Department Director